Refund and Returns Policy for LYT Chocolate

LYT Chocolate’s refund and returns policy typically covers product quality issues but does not accept returns on opened or consumed items. Customers should contact customer service promptly for defective or damaged products, usually within a set time frame.

General Refund and Returns Policy for LYT Chocolate

While specific policies can vary depending on the retailer or distributor, here’s a typical refund and returns policy for LYT Chocolate products based on common industry standards:

1. Returns Eligibility

  • Returns are generally accepted only for damaged, defective, or incorrect products.
  • Due to the perishable nature of chocolate and health safety concerns, opened or partially consumed products are not eligible for return or refund.
  • Items must be reported within a specific timeframe, often 7-14 days from the date of delivery.

2. Condition of Returns

  • Products must be returned in their original packaging with all seals intact (if applicable).
  • Photos of the damaged or defective product may be required for verification.

3. How to Request a Return or Refund

  • Contact LYT Chocolate’s customer service or the retailer where you purchased the product as soon as possible.
  • Provide your order number, purchase details, and photos of the issue.
  • Follow instructions for returning the product if required.

4. Refund Process

  • Once the return is approved and the product is received (if return shipping is required), a refund will be issued via the original payment method.
  • Refunds typically take 5-10 business days to process.
  • Shipping fees are generally non-refundable, unless the return is due to a seller error.

5. Exchanges

  • Exchanges may be offered in place of refunds for defective or damaged products, depending on availability.

6. Non-Returnable Items

  • Opened or used products
  • Products past their expiration date (unless defective upon delivery)
  • Sale or clearance items (unless defective)

Important Notes

  • Always inspect your order upon delivery and report any issues immediately.
  • Keep your receipt or proof of purchase for all refund or return requests.
  • Policies may vary slightly between different retailers or regions, so check the specific seller’s policy if purchasing through a third party.